Frequently Asked Questions
General Questions
Q: What services do you offer?
A: We provide residential cleaning, commercial cleaning, deep cleaning, organization services, and move-out cleaning. Our services are tailored to create clean, healthy, and harmonious spaces for both homes and businesses.
Q: Do you use eco-friendly cleaning products?
A: Yes! We prioritize sustainable cleaning by using non-toxic, biodegradable products that are safe for your family, pets, and the environment.
Q: What areas do you serve?
A: We serve the San Francisco Bay Area.
Q: How can I request a quote or schedule a service?
A: You can submit a contact form on our website or email us at customersupport@peacefulspacecleaning.net. We will respond within 48 hours.
Pricing & Payments
Q: What payment methods do you accept?
A: We accept:
Digital Wallets (Cash App, Zelle) – No fee
Cash (must be arranged in advance)
Note: We do not accept checks (personal, cashier’s, or money orders) due to fraud risks.
Q: When is payment due?
A:
Residential Cleaning: Full payment due at job completion.
Commercial Cleaning: 10% deposit at contract signing, remaining balance due at job completion. Longer payment terms must be arranged in advance.
Move-Out Cleaning: 25% deposit to book, balance due 24 hours before service.
Cancellations & Rescheduling
Q: What is your cancellation policy?
A:
72+ hours notice: Full refund or reschedule.
48-72 hours notice: 25% fee (covers actual costs).
Less than 48 hours notice: 50% service fee.
No-shows: 100% service fee.
Move-Out & Rental Cleaning (San Francisco)
Q: Who pays for move-out cleaning in San Francisco?
A:
Tenants: Normal cleaning is considered wear and tear—you don’t pay unless you request extra services (with landlord approval).
Landlords: Can only deduct cleaning costs if the tenant requested and approved the service in writing.
Q: What if my landlord requires cleaning before I move out?
A: Always get written approval first. We provide invoices that clearly distinguish standard cleaning from extra services to comply with SF rental laws.
Service Guarantee & Complaints
Q: What if I’m not satisfied with the cleaning?
A: We strive for perfection! If you find an issue, email us at peacefulspacecleaning@gmail.com within 48 hours, and we’ll resolve it fairly under SF/CA laws.
Commercial Cleaning
Q: How do commercial cleaning contracts work?
A: We tailor services to your business needs. A 10% deposit is required at signing, with the balance due at job completion. Longer payment terms need to be arranged in advance.
Q: Can you clean during business hours?
A: Yes! We work around your schedule to minimize disruption.
Organization Services
Q: How do your organization services work?
A: We help declutter and optimize your space—whether at home or the office—to improve functionality and reduce stress.
Have more questions?
Contact us at customersupport@peacefulspacecleaning.net—we’re happy to help!